Shipping
At Sherry Julia, we take great pride in offering our customers premium-quality jackets and ensuring that every order is handled with care, efficiency, and transparency. This Shipping Policy outlines how we process, pack, and deliver your orders, as well as the shipping timelines, costs, and responsibilities involved. Please read the following terms carefully before placing your order on our website.
1. Order Processing Time
All orders placed through www.sherryjulia.com are processed within 1–3 business days after the order has been confirmed and payment has been successfully received.
Processing includes order verification, quality checks, packaging, and preparing your order for shipment.
Please note that orders are not processed or shipped on weekends or public holidays. During high-demand periods such as sales events, holidays, or product launches, processing times may take slightly longer due to increased order volumes.
If there are any unexpected delays or issues with your order (such as out-of-stock items or verification requirements), our customer support team will contact you promptly via email at inquiriesupport@sherryjulia.com.
2. Shipping Methods and Delivery Timeframes
We offer reliable domestic and international shipping options to ensure that our jackets reach customers worldwide in a timely manner.
Estimated Delivery Times:
- Domestic Shipping (within the same country): 5–10 business days
- International Shipping: 10–20 business days, depending on destination and customs clearance
Delivery times are estimates and may vary based on your location, local postal service efficiency, and external factors such as weather, customs delays, or logistical disruptions.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s status in real time.
3. Shipping Fees
Shipping costs are calculated at checkout based on your delivery location, the weight of the package, and the selected shipping method.
- Standard Shipping: Available for most regions at an affordable rate.
- Express Shipping: Offers faster delivery for an additional charge.
Occasionally, we offer free shipping promotions, which will be clearly stated on our website or during checkout. Please note that free shipping may be subject to a minimum purchase amount or specific product eligibility.
International customers are responsible for any customs duties, taxes, or import fees that may apply once the shipment reaches their country. Sherry Julia does not control these charges and cannot predict their amount.
4. Order Tracking and Updates
After your order is dispatched, you will receive a confirmation email that includes:
- The tracking number for your shipment.
- The shipping carrier’s website link for tracking.
- An estimated delivery window.
If you do not receive your tracking details within 5 business days of placing your order, please contact us at inquiriesupport@sherryjulia.com for assistance.
We encourage customers to regularly check their tracking information to stay informed about the status of their delivery.
5. Shipping Restrictions
We currently ship to most global destinations. However, due to shipping carrier limitations or regional restrictions, we may be unable to deliver to certain countries or remote areas.
If your address falls outside of our delivery range, we will contact you promptly and provide alternative solutions or issue a full refund.
Please note that we do not ship to PO Boxes, military addresses (APO/FPO), or restricted zones for certain items.
6. Customs, Duties, and Taxes
International orders may be subject to customs inspections and additional duties or taxes once they reach the destination country. These charges are determined by local customs authorities and are the responsibility of the customer.
To avoid delays, please ensure that your shipping information is accurate and that you comply with your country’s import regulations.
Sherry Julia is not responsible for any shipping delays caused by customs procedures or courier handling issues.
7. Lost or Delayed Shipments
While we partner with trusted carriers to ensure timely delivery, unforeseen events can occasionally delay shipments. If your order has not arrived within the estimated timeframe, please contact our customer service team at inquiriesupport@sherryjulia.com with your order details and tracking number.
If a package is confirmed lost by the carrier, we will assist in initiating a claim and arrange for a replacement or refund where applicable.
Please note that we are not responsible for lost packages due to incorrect or incomplete shipping addresses provided by the customer.
8. Address Accuracy
It is the customer’s responsibility to provide a complete and accurate shipping address at the time of order. Any errors in address details may result in delayed delivery or returned packages.
If you realize there is an error after submitting your order, please contact us immediately at inquiriesupport@sherryjulia.com.
Once a package has been shipped, we cannot modify the address or redirect the delivery.
9. Undeliverable or Refused Packages
If a delivery is refused or undeliverable due to inaccurate information, failure to pay customs duties, or customer unavailability, the package will be returned to our facility.
In such cases:
- A reshipment fee may apply if you wish to have the item resent.
- If you prefer a refund, the original shipping cost (and any return shipping charges) will be deducted from your refund amount.
10. Damaged or Missing Items
If your package arrives damaged or if any item is missing, please contact us within 7 days of delivery at inquiriesupport@sherryjulia.com with photos of the packaging and the affected products.
We will investigate the issue and provide an appropriate resolution—either a replacement, exchange, or refund.
11. Pre-Orders and Backorders
Occasionally, certain jackets may be available for pre-order or temporarily out of stock. Estimated shipping dates for such items will be displayed on the product page or confirmed in your order confirmation email.
Pre-ordered items will be shipped as soon as they become available. If your order contains both in-stock and pre-order items, we may ship them separately for faster delivery.
12. Our Commitment
At Sherry Julia, we are dedicated to providing a smooth, dependable, and transparent shipping experience. Every order is carefully packaged to ensure it reaches you in perfect condition. We continuously evaluate and improve our logistics partners and policies to guarantee better delivery times and service quality.
Contact Us
For any questions or concerns regarding our Shipping Policy, or if you need assistance tracking your order, please contact us at:
📧 Email: inquiriesupport@sherryjulia.com
🌐 Website: www.sherryjulia.com