Return and Exchanges
At Sherry Julia, we are committed to ensuring that every customer is completely satisfied with their purchase. We understand that sometimes an item may not meet your expectations or fit exactly as you had hoped. For this reason, we have created a comprehensive Return and Exchange Policy designed to make the process as simple, fair, and transparent as possible. Please read the following terms carefully to understand how returns and exchanges work at Sherry Julia.
1. Eligibility for Returns and Exchanges
To be eligible for a return or exchange, items must meet the following conditions:
- The item must be returned within 30 days of the delivery date.
- The product must be unused, unworn, unwashed, and in the same condition that you received it.
- All original tags, packaging, and accessories must be intact.
- Items marked as final sale, clearance, or customized cannot be returned or exchanged unless defective or damaged upon arrival.
If the returned item shows signs of wear, washing, or alteration, it will not qualify for a refund or exchange and will be returned to the customer at their own expense.
2. Non-Returnable and Non-Exchangeable Items
Certain products cannot be returned or exchanged for hygiene and safety reasons. These include:
- Undergarments or innerwear worn with jackets.
- Gift cards or promotional items.
- Items purchased through third-party retailers or unauthorized sellers.
Only items purchased directly from www.sherryjulia.com are eligible for return or exchange through our online process.
3. How to Initiate a Return or Exchange
To start a return or exchange, please contact our customer service team via email at inquiriesupport@sherryjulia.com with the following information:
- Your order number
- The item(s) you wish to return or exchange
- The reason for return or exchange (optional but helpful)
- Your preferred resolution (refund or replacement)
Once your request is received, our support team will review it within 2–3 business days and provide detailed return instructions, including the appropriate return shipping address. Please do not send any items back without prior authorization, as unauthorized returns may experience delays in processing.
4. Return Shipping and Costs
Customers are responsible for covering the return shipping costs unless the return is due to:
- An item arriving defective, damaged, or incorrect; or
- A quality issue that is verified by our inspection team.
For convenience, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if tracking is not provided.
If you are exchanging an item for a different size or color, we will ship the replacement to you free of charge once the original item has been received and approved.
5. Inspection and Approval Process
Upon receiving your returned item, our quality control team will inspect it to ensure it meets our return criteria. This process typically takes 3–5 business days from the date the item is received at our facility.
If the return is approved, we will process the refund or exchange accordingly:
- Refunds will be issued to the original payment method used during purchase.
- Exchanges will be shipped within 5–7 business days, subject to product availability.
You will receive a confirmation email once your return or exchange has been completed.
6. Refund Timelines
Refund processing times may vary depending on your bank or payment provider. Typically, it takes 5–10 business days for the refund to appear in your account after we process it.
Please note that shipping charges and handling fees are non-refundable, unless the return is due to an error on our part (such as sending the wrong item or a defective product).
7. Damaged or Defective Items
If you receive a damaged or defective jacket, please contact us immediately at inquiriesupport@sherryjulia.com within 7 days of receiving your order.
To expedite the process, include the following information in your email:
- Order number
- Description of the defect or damage
- Photos showing the issue
After reviewing your claim, we will provide a prepaid return label if the damage is confirmed and arrange for a replacement or full refund.
We take product quality seriously and apologize for any inconvenience caused by such rare occurrences.
8. Late or Missing Refunds
If you haven’t received your refund after the expected processing period, please follow these steps:
- Check your bank account again.
- Contact your credit card company or payment provider—it may take additional time before your refund is officially posted.
- If you’ve done all of the above and still have not received your refund, please reach out to us at inquiriesupport@sherryjulia.com for further assistance.
9. International Returns and Exchanges
For international customers, the same return and exchange policies apply. However, please note that international shipping fees, customs duties, and import taxes are non-refundable.
We recommend marking the return package as “Returned Goods” to avoid additional customs charges. Sherry Julia is not responsible for any fees incurred due to improper customs declarations.
10. Order Cancellations
Orders can be canceled within 24 hours of placement by contacting inquiriesupport@sherryjulia.com. Once an order has been processed or shipped, it cannot be canceled. In this case, you may proceed with a standard return after receiving the product.
11. Our Commitment
At Sherry Julia, your satisfaction is our top priority. We stand by the quality of our products and are dedicated to ensuring a smooth and transparent return experience. Whether you need a different size, prefer another style, or simply changed your mind, we’re here to help you find the perfect jacket.
We continuously strive to improve our customer service and product experience based on your feedback. Every return helps us refine our designs and enhance our quality standards.
Contact Us
If you have any questions about our Return and Exchange Policy or need personalized support, please reach out to us:
📧 Email: inquiriesupport@sherryjulia.com
🌐 Website: www.sherryjulia.com
Our support team is available Monday through Friday to assist you with any inquiries.